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We believe that an exceptional service experience starts with committed people. Our unconditional commitment to developing people who are passionate about providing the highest level of support to small and medium sized businesses is bundled into all of our products. We know the best solution for available for your business and we make our recommendations in plain English so you are not overwhelmed with technical knowledge.

Searching through web discussions, online knowledge databases, online help, online chat are considered basic support services. AEG was founded with the vision of being a different type of company - a technology service company with qualified people and that is easy to do business with. We constantly work to exceed our customers' expectations and provide timely and accurate support for our customers.

Network Operations Center (NOC)

Our highly trained staff is available to support our customers 12 hours a day, five days a week. AEG's Network Operation Center (NOC) provides the ability to monitor and proactively manage our IP, and managed services network. Our Data Center and NOC facility ensures vigilance of managed services.

  • Our 24x7 monitoring with alarm supervision, real-time system surveillance, automated escalation, and fault management systems.
  • Our proven track record, best practices approach, and broad-based enterprise networking experience, combined with operational processes, technical expertise, and highly qualified software and hardware engineering to optimize the network.
  • Change Management Control for positive control during maintenance, system upgrades, or planned events.
  • Secure NOC facility with controlled access, redundant power backup, fully diverse climate control, geo-diverse voice redundancy, and disaster recovery site.
  • Performance metrics and real-time reporting.
  • High network availability exceeds 99.5%
  • Low latency
  • Low packet loss

Technical support with high first time resolution of issues

Please email support@aegmedia.com for any questions or technical issues.



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